Course curriculum

  • 1

    Office Orders

    • Coffee Machine

    • Office Supplies

    • Snacks, Milk & Cleaning Supplies

    • Bulbs for ceiling lights

    • Aspinal of London

  • 2

    Telephone Training (NEW SYSTEM 2023)

    • Telephone Training - Step by step guide

    • Telephone User Guide & Instructions

    • Telephone Codes

    • Run Daily Call Switch Report - Step by Step Instructions
  • 3

    Telephones (OLD)

    • Night Service & Lunch Box Inbox

    • Help Support Contacts

    • Office Phone Training

    • Diverting Office Phones to Mobiles

    • Mobile Phones

    • Voicemails

    • Directory

    • Transferring a call to a mobile

  • 4

    Phone Extension Numbers & Chronical (OLD)

    • Setting up an extension for a new starter

    • Add to Groups

    • Back office Recording settings

    • Add to chronical

    • Check they are being recorded

    • Add consultant to reports

    • Downloading recorded calls

    • Changing the on hold message

    • Reports

  • 5

    Fire Safety

    • Fire Alarm

    • Emergency Lighting

  • 6

    Printers

    • Login details - Kyocera
  • 7

    Door Fobs

    • Setting up a new fob

    • Lost Fob

    • Deleting a user

    • Reports
  • 8

    Facilities

    • Carpet Cleaner

    • Air Conditioning unit

    • Office Shut down checklist

    • Office open up checklist

  • 9

    Taking a Credit Card Payment via Square

    • Taking a Credit Card Payment via Square